Privacy Policy
This Privacy Policy explains how iDentCAD ("we", "us") collects, uses, and protects information when you visit our website, use our chat, and submit dental CAD cases for design.
Information We Collect
- Contact data: name, email, phone number when you contact us, start a chat, or request pricing.
- Case data: uploaded files (e.g., STL/PLY, optional DICOM/CBCT), case notes (shade, due date, material, instructions).
- Account/session data: basic session cookies and identifiers for authentication and security.
- Usage data: IP address, device/browser info, pages visited, timestamps, and similar log data.
- Billing data: if invoicing is required, minimal details necessary to issue and reconcile invoices.
How We Use Information
- Provide CAD design services, communicate about your case, and deliver files securely.
- Operate and improve the website, prevent fraud/abuse, and ensure service reliability.
- Issue quotes and invoices, and maintain records required for our operations.
- Respond to support requests and comply with legal obligations.
Cookies
We use essential cookies for session and security. You can control cookies via your browser settings; disabling essential cookies may affect functionality.
Sharing and Processors
We do not sell your personal data. We may share data with trusted processors solely to operate our services, for example:
- Hosting and infrastructure providers that store our website and files.
- Email or messaging services you choose to use to contact us (e.g., your email provider, WhatsApp links).
- Optional integrations such as Google services (authentication/APIs) or Telegram webhooks for notifications.
Data Retention
We retain case and communication records for as long as needed to provide services and for legitimate business or legal purposes. You may request deletion of your personal data and we will honor it where applicable and feasible.
Security
We apply reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure; please avoid including unnecessary patient identifiers in uploads.
International Transfers
Your information may be processed on servers located outside your country depending on our hosting arrangements and service providers.
Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal data. Contact us using the details below.
Children
Our services are intended for professional dental workflows. We do not knowingly collect data from children.
Contact
For privacy inquiries or requests, contact: identcadcontact@gmail.com · +84 704 654-700
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page.